![]() ![]() ![]() The online check-in process for Group travel is slightly different than you may be used to for non-Group travel. Yes! Group Passengers can check in on and reserve their boarding positions beginning 24 hours prior to departure. If traveling internationally, your passport must be verified by a Customer Service Agent or kiosk at the ticket counter on the day of travel before you can receive a boarding pass and proceed through the security checkpoint to your departure gate. If traveling as part of a Group Travel itinerary, you can reserve your boarding position online 24 hours prior to your scheduled departure time, though you will not receive a boarding pass at this time.EarlyBird Check-In® may not be added to tickets purchased as part of a Group itinerary.Group reservations include unlimited name changes up to 72 hours prior to departure.Group tickets will be electronically issued-no paper tickets will be issued for group travel.eChecks, Southwest LUV Vouchers®, Southwest® gift cards, and flight credits will not be accepted as forms of payment for Group bookings. Credit cards are the only acceptable form of payment for deposits. Credit cards, PayPal, UATP, and wire transfer will be accepted as forms of payment for Group bookings.Group Tickets are not eligible for upgrades, downgrades, standby, changes, or exchanges. Once purchased, each Group Ticket is nonrefundable.It may take up to two statements to receive your refund. Deposit refunds are subject to any additional processing time required by the credit card company. Deposits will be refunded within five business days after final payment and ticketing. Deposits aren’t applied toward the purchase of tickets. ![]() Please note the following differences in policy that will apply to Group Travel Program bookings: ![]()
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